Due to the COVID-19, you may experience shipping delays.

1. Can I place an order? Will Pairskoi deliver the package?
Yes, Pairskoi's sales are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the SHIPPING POLICY page. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Your Orders on PAIRSKOI. You can change the delivery address for an order until it ships. Please read our REFUND POLICY page.
Once your order has shipped, you can find tracking information in your order details. Please note that the update of tracking information may be longer than usual (about 5-10 business days)

3. Why are some items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery time being longer than usual.
Please read our REFUND POLICY page.

4. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.

5. Why was my order canceled?
Here are the most common reasons canceling orders:
- There was no response when we contacted you.
- Your receiving address does not have a suitable shipping method, due to the COVID-19.
- We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

- If your order is cancelled, we will refund you.All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 20~30 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

6. Why is my order(package) tracking number changed?
Before package shipped, we will check your receiving address. Due to COVID-19, if your address cannot be delivered in the original shipping method, we may change the shipping method, so your order tracking number may be changed.

7. Other questions
Please read our FAQ page.
If you have any questions that can not be answered by FAQ, you can send us an email at any time. Our email address is services.ca@pairskoi.com, and we will reply to you within 24 hours.

Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other, and treat everyone with kindness. While this situation is unprecedented, we are optimistic that all of us will ultimately emerge stronger and more resilient.